DOWNLOAD GENESYS CCPULSE 8

With hundreds of thousands of posts from thousands of Genesys users, we hope you will have all of your Genesys-related questions answered as well as learn something new along the way. I guess that should be possible. There is quite good explanation on this new state-feature on release notes of CCPulse version 8. The StatServer derives its information by polling its associated Telephony Server TServer for state changes and then passes that information, as requested by the instance of Call Centre Pulse. Is there a doc that outlines the setup of these data structures?

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Very familiar with the scripting aspect just struggling to know what syntax etc.

Formula for Active Call column: There is quite good explanation on this new state-feature on release notes of CCPulse version 8. Create ccppulse new Agent template called Extended Status 4.

Please login or register. With hundreds of thousands ccpukse posts from thousands of Genesys users, we hope you will have all of your Genesys-related questions answered as well as learn something new along the way. The Application allows users to configure and monitor various call Objects Agents, Queues, etc. I have the same problem like Genesyde. The StatServer derives its information by polling its associated Telephony Server TServer for state changes and then passes that information, as requested by the instance of Call Centre Pulse.

This community is supported by users like yourself, so if you can help with someone else's questions, it would be greatly appreciated! Did you miss your activation email? Adding Form to Real-Ti Formula for Reason Code column based on the ReasonCode syntax used by your softphone: Click Finish and apply the new View to your Objects, as described above.

Its driving me nuts. Kevin S Full Member Posts: The application displays and collates its statistical data via a direct connection to a specified Statistical Server StatServer.

Create an Agent Group or individual agent view selecting this new template. October tonytillyer blueyonder.

Genesys CCPulse+ Download -

In this example, we are creating a brand new template: Views, Thresholds, Templates and Statistical definitions are stored within the Storage Files, for use as and when required within a View. Is there a doc that outlines the setup of these data structures? The StatServer returns the value required, which is displayed and aggregated in real-time, on the Views available in the application. You can use all of them simultaneously.

Genesys CCPulse – How to show when agent logged in?

Add a formula with the following content: Beginners guide to rea Practical guide to rea It was working very well, but the CCpulse release 8. Is there any way these formulas can be tweaked or changed so that in CC Pulse we can display the ANI of the customers waiting in a particular queue?

Current Status and begin to populate your Group with Stats: On returning to the main screen, click Next to continue: Create the following statistics on StatServer: The Available Templates for Views associated with that type of Object will be displayed on the right-hand box: This screen may take some time to load, as it is querying the Config Server for a full list of available Objects: But I seem to be CCPulse-challenged.

Once complete, hit OK and repeat the process for each new successive statistic, until complete.